Tookan Agent

The Android version of Tookan Agent resolves a per-day headache every delivery and field-service business faces coordinating dozens of mobile workers, keeping customers informed, and proving jobs were completed correctly. Disorganisation costs businesses money; without a centralised system, managers flip through spreadsheets and make phone calls while drivers waste fuel on inefficient routes and customers are doled out the same line time and again where’s my order? Tookan Agent connects dispatch teams to their fleets in real-time–turn chaos into trackable and on-time operations.

Set and schedule within moments.

The app controls operations of drivers, riders, and technicians. On the Tookan web dashboard, managers create tasks, deliveries, pickups, service calls and instantly push them to agents’ phones. Every job comes complete with the customer’s identity and address, time window, and details, giving field workers a clear, concise job. The automated dispatch and scheduling system assigns jobs based on the agent’s location, workload or configured rules, as soon as a new order arrives. Manual coordination becomes a thing of the past. Delivery agents can tap on the app to accept the assignment. The status is updated the moment they proceed for pickup and drop-off. Moreover, agents communicate via in-app chat with dispatchers and customers. This backbone of mobile workforce management keeps everyone aligned without check-in calls.

Streamline routes and cut distance.

An internal program determines the quickest order in which to make stops, reducing driving time and fuel costs. The application works with mapping services to allow turn-by-turn navigation. This way, agents spend less time lost and more time completing jobs. The addition of geofence and live GPS tracking further enhances the efficiency of the software. A digital fence is created around the area of service, and allows the agents’ status to change automatically once they enter or leave the parameters. Managers will see the location of the entire fleet on a live map. When dispatch sees that one agent has still time left, it can reroute the next closest deliveries to that agent to ensure that all deliveries are done on time.

When the cellular network is out of range, agents can keep working offline. The tasks you have, the customer data, and the navigation will keep running. As soon as the connection is restored, everything gets updated. This resilience prevents delays or missed appointments in urban dead zones or on rural routes.

Monitor agents in real-time close tasks quickly.

Real-time tracking enables proactive customer service. Dispatchers keep track of every agent’s work and use automated SMS or email notifications with accurate ETAs, so customers know when to expect their delivery. Tracking capability on your device for last mile deliveries builds confidence, resulting in fewer support tickets Where is it? Once orders are confirmed, payment integration allows agents to collect cash, card, or digital payments at the door with transaction reconciliation on the platform for faster cash flow.

Patterns about on-time rates, average task duration, agent performance aid managers in adjusting schedules. Further, it helps to reward top performers. Customizable workflows and templates help tailor the app to multiple industries; food and grocery to home services to courier fleets.

5 Expert Tricks

• Allow geofence auto updates to spare agents exhausting manual taps on each stop.
• Utilize barcode scanning to identify order mistakes before delivery, not afterward.
• You can reduce the number of incoming calls by offering customer SMS notifications with live tracking links.
• Every week, check the route-optimization reports for persistent trouble spots.
• Take advantage of offline mode by preloading next-day jobs before agents leave the yard.

Help your delivery people and customer service agents turn chaos into an on-time, trackable and verifiable operation. Download now and simplify dispatching, cut costs, and keep the customers happy.